Privacy policy

Last Updated: June 2026

1. Introduction

Planet MTB ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, book a tour, subscribe to our communications, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect personal information including but not limited to:

Full name
Date of birth
Email address
Phone number
Postal address
Emergency contact details
Travel information
Riding ability and experience level
Medical information relevant to participation in our tours
Dietary requirements
Passport information (where required for international travel)
Payment and billing information

We may also collect non-personal information including:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

3. How We Collect Information

We collect information when you:

Make a booking
Submit an enquiry
Complete rider information forms
Subscribe to our newsletter
Enter competitions or promotions
Contact us via email, phone or social media
Browse our website

4. Why We Collect Your Information

We collect personal information to:

Process bookings and payments
Organise and operate tours
Communicate important trip information
Provide customer support
Arrange accommodation, transport and other tour services
Manage safety and emergency procedures
Improve our products and services
Send promotional communications and offers
Comply with legal obligations

5. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our tours and services, including:

Accommodation providers
Transport providers
Activity operators
Insurance providers
Payment processors
Professional advisers
Government or regulatory authorities where required by law

We only share information necessary for the delivery of our services.

We do not sell your personal information to third parties.

6. Marketing Communications

We may send promotional emails, newsletters, special offers and tour updates.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in our emails; or
Contacting us directly.

Operational communications relating to bookings may still be sent regardless of marketing preferences.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

These technologies help us understand how visitors use our website and enable us to improve our services.

You can disable cookies through your browser settings, although some website functionality may be affected.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take security seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Overseas Disclosure

As Planet MTB operates international tours, some personal information may be disclosed to overseas service providers including accommodation providers, transport operators and activity partners located outside Australia.

By booking with us, you consent to the transfer of your information where reasonably necessary to deliver the services you have requested.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements.